How to complainTherapy is not an easy process. It is important to remember that you may be trying to deal with problems that have been a part of you for years.

Talking about them is difficult. Sometimes your therapist may say things that are hard for you to hear. It may take time for you to find some sort of resolution to your problems. Our therapists are professional, caring and confidential. They will be doing the best they can to help you.

If you are not happy you may wish to consider changing to another therapist. All therapists are individuals and will work in slightly different ways. It is fine to change if you wish.


However sometimes things can go wrong. If you believe that the therapy you are experiencing is not in accordance with our  Code of Ethics and Practice for General and Accredited Members , the first thing for you to do is to try to speak to your therapist about your concerns. If you are still unhappy and wish to make a complaint please look at our Conduct Procedure 2014

Public Notices

Jane Warding-Smith – Accredited member – Complaint 170216

A complaint was brought by COSRT against Jane Warding-Smith, an accredited member of COSRT. Information was received by COSRT which alleged that Ms Warding-Smith was claiming to have a PhD which may not have been genuine and was using the title “Doctor” alongside such other titles as “NHS Consultant” and “Harley Street Practitioner” on various websites. COSRT considered that, if true, there could be breaches of the Code of Ethics and Practice for General and Accredited Members; that the public and other professionals could be seriously mislead and that this may have brought, or could yet bring, the professions of psychosexual counselling, psychotherapy and the name of COSRT into disrepute.

Although Ms Warding-Smith provided further information at the Investigation Stage, she refused to attend the Hearing, or to be represented, or to communicate further with COSRT. The Panel was frustrated by her non-attendance as it meant it was unable to clarify matters and ask any further questions and could only rely on her written submissions and other evidence.

The complaint was considered under the Conduct Procedure at an Adjudication Hearing held on Tuesday 16 August 2016. The Panel upheld the complaint on the following grounds: the Panel was satisfied that the PhD was not a genuine PhD based on evidence submitted by Ms Warding-Smith, together with evidence received from The National Recognition Centre for the United Kingdom (UK NARIC). Her PhD was found to be from a non-accredited US academic establishment. The Panel was satisfied that she knew the PhD was not genuine and that this was evidence that she lacked integrity and trustworthiness. Following notification of the complaint, Ms Warding-Smith altered any reference to her PhD on her website to state that it was an “international qualification” which is not a recognized term. The Panel found that promotion of her PhD, in conjunction with her use of other titles such as “Doctor”, “NHS Consultant” and “Harley Street Practitioner” could be grossly misleading to the public and other professionals and that her continued membership could bring the professions of psychosexual therapy, psychotherapy, and COSRT into disrepute.

In mitigation the Panel accepted evidence submitted by Ms Warding-Smith which confirmed that she had worked for the NHS as a Psychosexual Consultant and that at some stage she had worked in Harley Street.

In considering an appropriate sanction, the Panel decided that Ms Warding-Smith’s membership of COSRT should be terminated with immediate effect.