Ethics and Complaints

Loading Map....

Date(s) - 20/04/2018
9:30 am - 4:30 pm

Hamilton House


CPD Hours six

This is an essential day for all therapists and supervisors to gain a better understanding of the COSRT Codes of Ethics and to consider potentially contentious or problematic areas of the work.

The aims of this course are:

  • To provide an overview of the Codes of Ethics for sexual and relationship therapists
  • To understand how even the most experienced therapist can be vulnerable to complaints
  • To consider the best practice to reduce the likelihood of a complaint
  • To consider the responsibilities of a supervisor with regards to ethics and complaints
  • To reflect on your work and your learning needs

Learning outcomes:

  • To have read and understood the COSRT Codes of Ethics
  • To understand the Conduct Procedure from when a complaint is made to a complaint hearing and its consequences
  • To have developed a reflective practice that is dynamic and influenced by ongoing training



09:30 – Registration and coffee

10:00 – Introductions

10:15 – Codes of Ethics-why are they necessary; key aspects

11:15 – Tea/Coffee

11:30 – Working within the Codes

12.00 – Conduct Procedure – Why is it necessary, what happens when a complaint is made and the link between the Codes of Ethics and the Conduct Procedure

13:00 – Lunch

13:45 – Case studies in smaller groups

15:00 – Discussion about case studies

15:30 – Tea/Coffee

15:50 – Review and questions

16:30 – Close


Presented by Jo Coker, Corinna Furse and Bill Brind

Jo Coker is a Counselling Psychologist registered with HCPC, a BPS member, a BACP accredited psychotherapist, a COSRT accredited psychosexual/relationship therapist and an accredited clinical supervisor. She has worked for over 30 years in the NHS with individuals, couples and families in a variety of clinical, counselling and supervisory roles.

She was the original founding Clinical Director of Local Counselling Centre, which has grown to a significant service which has a countywide reputation and provides a major base for the placement and specialist training of psychosexual therapists in the UK. In March 2016, she changed her role to External Clinical Consultant. This allowed her to make space for her increasing media work and Professional Standards role for COSRT.

Clinically, Jo especially enjoys working with vulnerable mothers, fathers and babies, and as a qualified nurse and specialist health visitor, she is able to combine these specialisms and bring a systemic approach to the work.

Jo is the national Professional Standards Manager for COSRT (The College of Sex and Relationship Therapy) and is responsible for clinical standards of the college, as well as being part of their media consultancy team. She is an Accredited Mediator and this skill she brings to the management of complaints.

Corinna Furse has been part time CEO of COSRT for fifteen years and has managed all complaints received over that period. She has been closely involved in all the revisions of the Codes of Ethics and in the recent redrafting Conduct Procedure. Before joining COSRT she worked for the BBC for seventeen years where she set up and ran an international development charity. She is a qualified therapist though not currently practising.

Bill Brind is a qualified psychosexual psychotherapist with 30 years’ clinical experience working with couples and individuals presenting with sexual and relationship issues (with and without concurrent mental health issues). He is an accredited member of COSRT, Registered member of BACP and a member of ATSAC.

Bill’s core professional background was in general and adult mental health nursing (Registered Nurse) where he developed an interest working with mothers with post-natal depression which lead him onto further training in psychosexual and relationship therapy. He gained his Diploma in Human Sexuality in 1990, prior to that, he was an honorary therapist with the Psychosexual and Relationship Therapy Service at the Maudsley and Kings College Hospitals, London.

Before retiring from the NHS, Bill’s last full-time post was within an adult mental health Trust as lead psychosexual psychotherapist and the Trust’s ‘designated non-medic specialist’ in gender dysphoria. He also has clinical experience working with men who have sex with men in public sex environments (cruising, cottaging).

Bill has undertaken further training in working with people affected by sexual addiction/compulsivity. In 2015 he was awarded the Professional Certificate in Sexual Addiction by ATSAC (Association for the Treatment of Sexual Addiction and Compulsivity; London).

Bill retired from the NHS in 2012 but continues his private practice in Manningtree, Essex a few days a week.


Terms and Conditions

The full fee for each training day is £115 for COSRT members and £125 for non-members. Cheques should be made payable to COSRT in GB pounds sterling. Payment must be received by COSRT before the training day. Confirmation and details of your booking will be emailed to you.

Cancellations must be made in writing. There is an administrative charge of £20 per person for cancellations received up to six weeks prior to the training day. Thereafter no refund is possible. To substitute a delegate please call the COSRT office (020 8543 2707) at least seven days prior to the event.

COSRT reserves the right to change the venue or speakers due to unforeseen circumstances. In the unlikely event of a training day being cancelled, a full refund will be made, but COSRT disclaims any further liability.

Online Booking Form

Bookings are closed for this event.