How to Complain
Therapy is not an easy process. It is important to remember that you may be trying to deal with very difficult problems that have been a part of you for years.
Talking about them is a painful process. Sometimes your therapist may say things that are hard for you to hear. It may take time for you to find some sort of resolution to your problems. Our therapists are professional, caring and confidential. They will be doing the best they can to help you.
If you are not happy you may wish to consider changing to another therapist. All therapists are individuals and will work in slightly different ways. It is fine to change if you wish.
However sometimes things can go wrong. If you believe that the therapy you are experiencing is not in accordance with our Code of Ethics, the first thing for you to do is to try to speak to your therapist about your concerns. If you are still unhappy and wish to make a complaint please look at our Complaints Procedure.
Making a complaint can be a stressful process. You may wish to contact Witness an organisation that supports people making a complaint against health professionals.